Terms & Conditions

Currency

All orders are processed in British Pounds Sterling (GBP) or your local currency, where available.

For international orders, currency conversion is calculated automatically using the applicable exchange rate at the time of payment.

Taxes

UK Orders
UK VAT (20%) will be added at checkout where applicable.

International Orders
For orders outside the UK, UK VAT is not charged where applicable. Your order may be subject to local taxes, duties or import charges upon arrival, depending on the destination country. These charges are the responsibility of the customer.

Please ensure the correct country/region is selected using our country selector to view the appropriate currency and checkout information.

If you have any questions regarding taxes or international orders, please contact us before placing your order.

Pricing Policy

All prices shown on our website are correct at the point of purchase, and we guarantee that the price shown on your valid order will be the price you will pay. Only one offer or discount may be applied to an order. We reserve the right to adjust prices without prior notice and with immediate effect, in response to changes in costs or market conditions. We are a fair and equitable company, and should we reduce the standard selling price of a product you have purchased within 48 hours of your order, we will contact you and offer you a refund of the difference, or credit against another purchase. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors, or where an incorrect discount has been applied as a result of a system error.

UK Mainland Postage/Delivery Policy

We operate a standard postage/delivery charge for UK mainland orders regardless of the quantity, weight, or value of the items purchased. We will send such items by Interlink Express standard next day service or Royal Mail 1st class recorded service at our choice. Please note we aim for delivery the day following despatch, but we do not guarantee it. A signature will always be required upon receipt of goods; this reduces the chance of missing items or disputes occurring. Please consider whether the delivery address you give will have someone there to receive and sign for your order. We are happy to deliver to your work address if you wish – often this will improve the chance of 1st time delivery success. If there is no one to sign at a delivery address, both Interlink and the Royal Mail will leave a card notifying attempted delivery and giving options for re-delivery or collection from a depot. It is your responsibility to arrange re-delivery or to collect from depot, although if this then proves problematic please call us and we will assist to resolve the issue.

Overseas or Non-UK Mainland Postage/Delivery Policy

We can ship your order to you anywhere in the world.
Please note, for non-UK mainland and overseas orders, delivery cost is variable. Our website shows the delivery charge payable.
The shipping cost you will pay will be what it costs us to send the items to you, using our overseas courier's standard delivery service.
The time it takes for your order to reach you will vary depending on delivery location.
SoHo Dispensers will not be liable for any duties, taxes or local clearance charges levied by the customs authorities of the country of destination.

A signature will always be required upon receipt of goods.
Please consider whether the delivery address you give will have someone there to receive and sign for your order. We are happy to deliver to a work address if you wish – often this will improve the chance of 1st time delivery success. If there is no one to sign at the delivery address, the courier will leave a card notifying attempted delivery and giving options for re-delivery or collection from a local depot. It is your responsibility to arrange re-delivery or to collect from local depot, although if this then proves problematic please call us and we will assist to resolve the issue.

On Receipt of Goods

Upon receipt of your goods we advise checking immediately for any damage that may have occurred during shipping, or missing items as all goods are inspected by us prior to despatch.  Please advise us within 3 working days of any problems.