Returns & Refund Policy

If you wish to return an item for whatever reason, please contact us in the first instance either by Telephone: +44 (0)1992 531111, or e-mail: including your Name, Address, Contact Details and detailing the reason you wish to return the item.

Please send your items to the address below using a 'tracked service' to:

SoHo Dispensers Returns Department
The Old Sorting Office
11 b Alma Road
Kings Lynn
PE31 7NY

NOTE: Your tracking number should be emailed to us once sent.

All items must be returned to us in unused condition unless we have prior knowledge of an issue and have authorized a used return.

Upon receipt of your goods we advise checking immediately for any damage that may have occurred during shipping, as all goods are inspected by us prior to dispatch. Please contact us as soon as possible if you have any issues with the condition of any item you receive. We will arrange collection of damaged item(s) and resend a new product at our cost if any damage has occurred during shipping.

SoHo Dispensers are not liable for Postage costs should you wish to return an unwanted Item that is not faulty.

Returns Policy is Valid for 30 Days from the date of Purchase. Items returned outside of this period will be subject to a 15% restocking fee.

Refunds are given for unwanted items subject to the above conditions.


Should you wish to cancel an order please ensure that you contact us Immediately as a delivery will normally be either same day or next day, there will be no charges made if cancellation is received before the items leaves us, should the item have already left, you will be offered a full refund less the Postage costs incurred.